FAQs
Product
- What is the best way to choose my size?
Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself.
- What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each porduct to our customers, our Q&C personnel will conduct detailed check of the items to ensure the high quality.
Payment
- What methods of payment do you accept?
We currently accept two secure and convenient payment methods:
All Buyers can pay securely by credit card. The available credit card options are listed above.
We do not collect nor save your credit/debit card number or personal information when you make a payment. For questions regarding your transactions in our site, please consult your card-issuing bank for more information.
PayPal
PayPal is the most popular online payment method worldwide!
When you place order with Paypal, you will be redirected to the PayPal payment page where you are required to log on to your Paypal Account entering Username and Password. If Paypal do not support your currency, it will be translated into US dollars.
Delivery
- How long is the delivery time?
You may check the specific tailoring period on the product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 business days for the shipment. The standard shipping takes 7-15 business days.
- How much does shipping cost?
The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.
- Are there any additional fees involved in shipping?
In some cases, your destination country may charge customs duty or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information.
Returns
- What is your return policy?
If for any reason you are not satisfied with your item(s), we accept return or exchange within 14 days of the item(s) arrival to you. Please contact us within 14 days of receiving your item(s).
- What is your return/exchange process?
1. Submit a return request at Contact Us to Customer Service within 14 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
Can't find what you're looking for?
Please don’t hesitate to contact us!